Abandoned Cart

We are playing around with the CartStack integration to try and capture abandoned carts. It works great if I click on the link in the email within the first couple hours, but I find that if I open the link in the abandoned cart email more than several hours after it was received there are no products in my cart.

I really want to deploy an abandoned cart program, but I don't want a frustrating experience for the user if the products aren't there when they are expecting them. Is there a way to increase the time Foxycart saves carts? As a consumer I visit many sites that keep items in my cart for days, and I'm not logged in to an account with them.

Thanks
Comments
  • fc_adamfc_adam FoxyCart Team
    @spride233,

    Good question. Our cart sessions last 12 hours currently - so if you try to access an older session after that time, it will load an empty cart.

    We're developing a new feature right now that will allow cart abandonment integrations to recover old sessions past that 12 hour limit. We've reached out to the existing abandonment services that have integrations with us to let them know that it is coming soon. If you wanted to let CartStack know you'd be interested in seeing support for that functionality too, I'm sure they'd appreciate the feedback from their users too.
  • Any idea when I should check back to see if the cart sessions have been extended?
  • fc_adamfc_adam FoxyCart Team
    Unfortunately we don't have an ETA on when we'll be releasing the new feature for our API, and it would then be up to CartStack to implement it within their systems. It should hopefully be fairly soon though that we add in the session recovery functionality to our API.
  • KasperKasper Member
    Following up on this - what's the current status of FC abandoned cart features / best practices for tracking cart abandonment?
  • fc_marijafc_marija FoxyCart Team
    Hi @Kasper -

    Since the last update, we've allowed the time for cart sessions to be increased to 72 hours in the 2.0 version. You can access this setting in your Foxy administration advanced settings. The default is 12 hours.

    For cart abandonment, we integrate with multiple solutions:
    http://www.cartstack.com/
    http://www.carthook.com/
    http://rejoiner.com/

    I'll run this by someone else here to see if they have anything to add.
Sign In or Register to comment.