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Live Shipping for over size packages

PhilippePhilippe Member

Almost all of our products are oversize by Fedex standards (typically 60*6*6 inches). We have tried to provide the width, length, height in our add to cart forms, along with the weight, but the dimensions do not seem to be taken into account - Do they get passed to Fedex for live shipping calculation, or is there some other way to trigger an oversize calculation ?

An example of a form passing those dimensions would be the first button on this page:
  • fc_adamfc_adam FoxyCart Team

    We don't currently factor the dimensions into what we communicate with the live shipping carriers - we just communicate the weight, origin and shipping address. We do plan to support it, but unfortunately we haven't yet.

    The workaround for now if it's needed to allow you to get reliable rates would basically entail creating your own custom connection to the carriers. We have a new feature launching very soon which allows you to create a custom shipping endpoint that is requested for shipping rates - which would allow you to set up your own connector to different carriers or for specific rates. It's definitely an involved option but would get you exactly what you're after.
  • Hi,

    Has the feature you describe above launched yet? Our FoxyCart FedEx rates are off because we cannot enter the dimensions of our boxes.

  • fc_adamfc_adam FoxyCart Team

    Yes it has - you can see information on it here:
  • Hi, just wanted to follow up to see if you have added the dimensions fields to FedEx yet. We used the workaround for this past holiday season, but the quoted prices were still in some cases far off from the actual price FedEx charged us. Thanks.
  • fc_adamfc_adam FoxyCart Team

    Thanks for checking in. Unfortunately we haven't added dimensions to the FedEx rates requests yet. Sorry we didn't have a better answer.
  • Ok. Is it still something you are working on?
  • fc_adamfc_adam FoxyCart Team

    Yes it is - we're continuing to work on a number of improvements for our shipping handling, and expanding the options and flexibility of our live rate carriers is definitely a part of that.
  • Hi, just wanted to check back in and see if you have added the dimensions option to FedEx so that I am able to get accurate live rate quotes.
  • fc_adamfc_adam FoxyCart Team
    edited November 2017

    Thanks for checking in, unfortunately no update to report on support for dimensional shipping just yet, beyond being able to build a custom connector with the custom shipping endpoint we discussed previously. Sorry I didn't have a better answer for you.
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