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Order from Japan has name and address in Japanese characters instead of Roman characters

We just got an order from Japan, and the customer's name and address are displayed in kanji and katakana instead of in the Roman/Latin/English alphabet, which is what we've always seen in the past. Is there anything we can do to keep this from happening in the future? Is there a way to only allow Roman characters in the address fields?

We did switch a few days ago from manual address input to automated postal code lookup, in case this has any bearing on the situation.

I'll whisper the transaction number.
  • fc_adamfc_adam FoxyCart Team

    Good question. We don't place any restrictions on what character set a customer enters their information as. You could add your own blur events to the fields on the checkout and perform a check on the characters entered - showing an alert if non-valid characters were used and blanking out the field. Or you could also do it on a keyup event, so you check it as they type each letter.
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