We just got an order from Japan, and the customer's name and address are displayed in kanji and katakana instead of in the Roman/Latin/English alphabet, which is what we've always seen in the past. Is there anything we can do to keep this from happening in the future? Is there a way to only allow Roman characters in the address fields?
We did switch a few days ago from manual address input to automated postal code lookup, in case this has any bearing on the situation.
I'll whisper the transaction number.