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Admin Users

jaushmanjaushman Member
in Help edited March 2009
We're a design/development shop that provides hosting and ongoing support for most of our e-commerce clients. Is there an option to give our clients a separate FC admin login that:

1) Only allows them access to their store? Ideally our admin would hold several stores for different clients, but each client would only have access to their information.
2) Only allows them access to Product and Reports information? Most of our clients don't have the web knowledge to understand the other areas, but we don't like the idea of them wandering around in there and then calling us with "The sites broken." However, the reports and controls that FC provides are very useful to our clients.
  • lukeluke FoxyCart Team
    Currently, we don't support permissions-based logins. It's all or nothing. You can, however, grant them access to a single store and still use your one login to manage all your stores. Have your client create a FoxyCart admin login (but not a store) and then whisper us their email address and the store you'd like to grant them access to.

    Currently this is a manual process but we're hoping to automate it in the future. Please vote permissions-based admin logins on our feature request page:
  • And can the client see the other stores and have access to them? And does he have access to the monthly billing section?
  • brettbrett FoxyCart Team
    Hi jpage.
    The client can see only the stores that their account has access to. So you could have one account for yourself with access to (let's say) 12 different clients' stores. Each client could have a login with access to only one (or more, if they have multiple stores).

    At this point, the admin access isn't limited, so any admin account has all admin access. As we continue to improve the admin, however, we'll add the ability to restrict access to certain pieces. For example, you may want to restrict access to the template for your clients' accounts. Or they could potentially restrict access to the payment gateway settings for you. That's not possible at this point, but we're moving in that direction.

    Does that help?
  • Hi Brett and Luke,

    When you have multiple stores for clients that are set up like this, how do we configure the accounts so that all purchases/order confirmations/etc are sent to the Client, but so that the actual FoxyCart billing invoice for the cart service is sent to us?

    We're still running in test mode so I'm not sure how your billing works.
  • brettbrett FoxyCart Team
    The admin accounts and the billing accounts are actually (currently) completely separate. So for any given store, _anybody_ can pay for it. Typically we _strongly_ suggest just having your clients pay for their own stores.

    Again, we _STRONGLY_ suggest that. What can happen is that you and the client part ways, and you want to cancel the store. You tell us to bill the client, but we now need to spend (what can be a _lot_ of) our time to figure out who we're actually getting in touch with, then we need to explain the situation, then we need to hand off billing. It's a really messy situation. Or your card expires or errors so we send you (as the payer) the billing error notifications, which only annoys you because it reminds you of a client you don't deal with anymore.

    That said, you can pay for any of the stores and bundle it into any other services you may already be charging for. Just pay using your own email address.

    Also VERY important to note is NEVER use your info but your client's credit card. In FoxyCart there's just one credit card per customer, so if you pay for one client's store using your email but their CC, then pay for another store using your same email but client #2's CC, now client #2 is paying for both stores.

    Make sense?
  • Thanks Brett, that does make sense.

    Two more questions -

    1) Is monthly billing the only option for the cart payments, or do you offer annual or other choices as well?
    2) If you do offer other billing options, is there any sort of invoice that is sent out when the cart payment comes due? Which email would this be sent to - would it go to the client or to us?
  • brettbrett FoxyCart Team
    We may be able to set up an annual payment if you'd like. We've done it in the past but there are pieces of our billing system that aren't up to speed with it, so we'll want to make sure we don't end up causing problems.

    There's no invoice, it's all automatic. If the card will expire, you'll get a notice about that, but otherwise it'll just run when it's set to run. Are you looking for advance notice? That could be interesting.
  • Per Luke's comment, I assume setting up a blank login would simply be having the client set up a free account without adding the store...correct?
  • brettbrett FoxyCart Team
    @snapcridge: Yes, set up an admin user but don't set up a store. Then let us know which to associate with which. It's better if you set up the user, as otherwise we'd have to communicate the password to you over email, which just isn't secure.
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