How to cancel a subscription

Hey guys,

You'd think I'd know how to cancel a subscription, but I'm a bit perplexed by this...


Or is there another way to cancel one?
  • fc_adamfc_adam FoxyCart Team

    Sorry for the confusion. The "Cancel" button there will allow you to leave the edit screen without making any changes. To cancel the subscription, you'll want to set the "end date" to tomorrows date and save. It will then be cancelled when our subscription processor runs the following day.
  • @fc_adam,

    It's not letting me set an end date to tomorrow because the start date is in the future.

    What does unchecking "active" do? Will it cancel it?

    (This customer also has a 45 day subscription I need to keep active)

  • fc_adamfc_adam FoxyCart Team

    Ah - good point. In that instance, you can set the subscription to inactive (and also change the end date at that point so you know when it was cancelled), which will stop the subscription from renewing, but it also won't be included in the subscription datafeed for being cancelled. If you rely on the subscription datafeed for processing cancelled subscriptions on your side, you'd want to change the start date to tomorrow as well as the end date. The subscription will then be saved - and go through the normal cancellation process and be included in the subscription datafeed.

    As an aside - with either of the above approaches, the customer won't receive any notification email of the cancellation.
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