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Hi,Another report from a different user earlier this year:
I am unable to enter a new address using Chrome on your website checkout page. Every time I enter my own address, it changes it to a previous address. This is even after clearing cookies, so I assume it's something on your end that is auto-logging in returning users and auto-filling in their previous info? I have no idea. Everything works until i get to the State/ Zip part and then it reverts back to the previous address. I have to switch to Firefox and checkout as guest in order to successfully check out, but it's a huge pain. Maybe your IT team can look into this? I know i've contacted you about this about a year or so ago, so it's not a new issue.
I'm still having problems with your shopping cart! I had to actually delete the autofill settings in Chrome to make it register correctly, and check out as a guest since the email was bringing up the wrong zip code on the shipping address and wouldn't let me change it.And another (different user):
Tried to update my shipping info on the your checkout page, but the form kept reverting back to my home address as soon as I clicked outside of the form box.And another (different user):
Can you please ship to this address and update my shipping and billing address to the following? I try to manually enter it, but when I confirm the order it defaults back to my old address. Whenever I place my order, I manually replace the old address with my new one, but the moment I hit submit, it reverts back to the old address and I have to send this email. It's happened in my last three or four orders.And another (different user):
Unfortunately I’ve experienced yet another issue in creating an order with you. For some reason, it changed my shipping address after I placed the order. I placed a previous order under the same email address. For some reason your system defaulted to that address without asking me to confirm the changes. I really appreciate what you’re doing as a company, but I must say this is the third or fourth time I’ve had an issue placing an order.And another (different user):
I filled up my cart with tea that I wanted to buy from you, and then tried to subscribe to the Tea Club. I had previously bought my friend tea from this site, and it kept trying to change my address to her address once I gave my username and password. I was not able to get it to stop correcting my entries, so I wasn't actually able to sign up for the tea club.And another (different user):
Two days ago I placed an order. I believed I had made sure that I'd entered my current address when I did so, but when I got the reciept email I saw that it is set to ship to my old address. I've had trouble getting your system to update my address in the past, and so was just ordering as a guest instead of signing in.And another (different user) -- this one apparently tried to change their shipping address PayPal when they chose that checkout option, but the address entered there did not carry over to the FC checkout:
Hello, Not sure what happened as I had selected my new address in PayPal. Seems it didn't translate over on the order. My correct shipping and billing address is...