How does a transaction occur that there is no record of?
"We recently attempted to complete a transaction (ID #xxxxxxxxx) for a customer of your store, but unfortunately your stores payment gateway did not respond to us in a meaningful way. Because of this our systems can not be sure whether the customer was successfully charged for this transaction or not.
We strongly suggest logging into both your stores FoxyCart adminstration and your stores Payment Gateway administration and comparing the two. If the customer was indeed successfully charged, but the corresponding transaction wasn't saved in your FoxyCart store, you may need to refund the customer and ask them to complete the transaction again. Please note that if there is no transaction listed in the FoxyCart administration, then the customer would not have received an email copy of the receipt for confirmation of the order either.
If you have any questions, please feel free to contact us."