Bugs & Feature Requests
Gateways, Merchant Accounts, Bank Accounts, Oh My!
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name lookup timed out
edited April 2010
One of our orders had a datafeed error: "name lookup timed out"
Our server that parses the datafeed was up and doesn't show any record of being pinged. How can we tell where the problem lies?
Have you double checked your datafeed url? Are other transactions processing through the feed ok? What's the transaction_id and what time did it attempt to process? You can always re-feed the transaction in the admin by clicking on the plus to show the details and scrolling down a bit to click the re-feed link.
Yes - datafeed worked fine before and after for other transactions. I re-fed the transaction based on your instructions and it went through ok. I realize that's what I should do from now on when there is this kind of error.
DataFeed Failed: (1290424) 2010-04-14 05:24:31
Can you see what happened then?
There's nothing obvious on our end so all we can go off of is the error message. It looks like the name server lookup was momentarily unable to get a value back for your domain. We'll poke around a bit more at it, but things like this unfortunately happen now and again on the net due to all the complexities of routers, switches, DNS and such.
, does your script make any calls to external systems? I'm wondering if perhaps it might have been something on your end. ie. FC -> Your Server -> failed to lookup another system and reported back that error.
We had that problem in the past with the consolibyte script that exports the transactions to quickbooks online timing out, so we had the script run in the background which solved the problem.
But in this case our server logs didn't show any access to our script, so it seems like it may have been a DNS issue as
Huh, thanks for clearing that up. It's really nice when people (like you) have access to logs and know how to use them
Makes me all warm and fuzzy inside.