Is it possible to see the shopping cart items for declined credit card orders?

blacblac Member
in Help edited April 2010
Is there any way to tell what items were in the shopping cart for declined credit card orders?

One of orders today had a declined credit card, but when I looked in the error log, I couldn't tell what product they had tried to order. Since we have their contact information, they could be reached for an alternative method of payment.
Comments
  • brettbrett FoxyCart Team
    Hi @blac.
    You know... there is, kind of, but it's not accessible to an admin user. Give us a moment to discuss.
  • brettbrett FoxyCart Team
    @blac, we've discussed and this is something we'll look at doing in the future, since we do actually store the data (for ~30 days or so, typically, before old (uncompleted) transactions get purged. If you really (really) need the details, whisper me the ID from the error log and I'll take a look, but because that's a manual thing at this point let's try to keep requests to "really really" ;)

    (Though, if we do get a lot of requests for this info, it'd clearly be an indication that this is an important piece of functionality for us to do.)
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