A customer of mine has reported a timeout when attempting to download files from links sent in the email receipt:
"We received timeout errors while attempting to download the music files associated with the individual links listed below. In essence, a download window popped up but timed out attempting to download 'dl.php'."
I spoke with the customer and he was opening the links from within Microsoft Outlook, which opened a 'window' in IE 7. The fact that he sees 'dl.php' is suspicious. When I tested the links in his email, I saw nothing but the appropriate files. Is this some kind of failed redirect?
Has anyone seen anything similar or know what might be the culprit here?
Thanks very much.