The Foxy forums are on the move!

We're in the process of moving our forums over to a new system, and so these forums are now read-only.
If you have a question about your store in the meantime, please don't hesitate to reach out to us via email. receipt not showing item details


We just put a new foxycart powered ecommerce site live at, and a couple transactions have gone through and seems to be overall going well so far.

My client is asking about the receipts he gets from now, previously with the old ecommerce system he could see each item ordered on the receipt, but now with foxycart only a little bit of info is displayed under 'Order Information'

Example receipt from on the old ecommerce:

========= ORDER INFORMATION =========
Invoice : 200652
Description : 1x #/4387 The Blue Ridge Camping Hammock Options: Forest Green = $139.991x #/4382 Tree Huggers Options: = $21.95 Amount : 173.35 (USD) Payment Method : Visa Type : Authorization and Capture

New receipts from with foxycart now.

========= ORDER INFORMATION =========
Invoice : 6394032
Description : Lawson Hammock
Amount : 177.14 (USD)
Payment Method : MasterCard
Type : Authorization Only

The description details don't seem to be showing up for that now. Does foxycart not pass along item info to upon checkout? Thanks for your help, big fan of foxycart.
  • fc_adamfc_adam FoxyCart Team
    Is there a reason your client is using the receipts over the FoxyCart based receipts? If your client is wanting more product information, I'd suggest using the FoxyCart receipts instead of the gateway receipt.
  • i suppose the line of thought is that if sends the receipt, they know that the funds have been captured. Is the foxycart receipt only sent out on a successful response from the payment gateway?
  • lukeluke FoxyCart Team
    Yes, only a successful response sends the receipt. As for trying to stuff the entire order details into the "x_description" variable, only gives us 255 characters and we felt it would make much more sense to the customer and the store owner to know which store the order came from which is why we put the FoxyCart store name there. If the customer doesn't know where the charge came from, that could increase chargebacks.

    That being said, we're open to change this if it makes sense. Maybe the first 255 characters of product detail is better than nothing?

    Are there any other opinions out there on this?

    Also, for what it's worth, we do send all of the product details in the correct "items" attribute as specified by Authorize. I'm surprised they don't include that information in their receipts.
  • Thanks for the info, i believe between the foxycart receipt and the xml datafeed integration with the fulfilment company we should be covered!
Sign In or Register to comment.