I've got a question regarding how the name on the credit card is processed / issued. I'm using FoxyCart and PayPal web payments pro as my gateway. I had to issue a refund to one of my customers, and this process is taking a very long time (90 days) and there seems to be some complication with it which necessitates my customer to fill out paperwork.
My customer has asked what name on the credit card was sent to PayPal, and thus sent on to the credit card company for the refund. I'm wondering if the name used in Foxy Cart (first name, last name used in customer information section) is the name that is attached to the credit card? Or is the name attached to the credit card not important? Is there a different convention for setting the credit card name if it is different from the name on the billing address?