LiteSpeed: 404 Not Found

MattMatt Member
in Help edited July 2012
Hi,

The School of Visual Concepts (svcseattle.com/svc.foxycart.com) is getting errors during the payment process, specifically:

"404 Not Found / The resource requested could not be found on this server! / Powered By LiteSpeed Web Server" etc.

This is displayed at https://svc.foxycart.com/checkout.php, and the error is embedded in the cart template below the items and above the login/register pane.

The client pointed out that this seems identical to http://forum.foxycart.com/discussion/5279/404-not-found/p1, wherein Quantum Gateway (also in use here) first appeared to be the problem but in actuality it was some sort of DNS issue on FoxyCart's end.

Is there anything we can do to get up and running again quickly?

Thanks,
Matt
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Comments
  • edited July 2012
    All attempts to complete transactions via our store meadowcreature.foxycart.com have failed with this error sice about 3pm today. FC folks you can see it in the error log. thanks.
  • lukeluke FoxyCart Team
    We're looking into this and will get back to you as soon as we have more information.
  • lukeluke FoxyCart Team
    It does appear to be a similar issue that happened 8 months ago. We're analyzing why the monitoring we put in place then did not work as expected and immediately notify us of this issue. A handful of stores were impacted by this and we will be contacting them directly shortly.

    It should be working correctly now and I just ran a test transaction through Quantum to be sure and it worked fine.

    We sincerely apologize for this problem and will completely revisit the pieces involved to ensure it doesn't happen again.
  • Luke & co thanks for your fast response, I appreciate that you are so each to reach.
  • MattMatt Member
    Thanks Luke!
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