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Didn't get order confirmation email (only 1 example so far)

AndreasAndreas Member
in Help edited September 2012
Hi, This may just be a fluke, however I want to get to the bottom of it ASAP. I was watching traffic on our site using Lexity Live and I saw a customer go from Checkout the Receipt (woo hoo! an order!). Typically when this happens I get an email copy of the receipt, but I didn't get one for this order. And it's been like half-an-hour. I've tested the email address to which my copy is sent and it worked just fine. Any ideas?

Thanks in advance.
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