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XML DataFeed Failure after switching hosts

cindygcindyg Member
in Help edited December 2012
Bearing in mind I am not a developer...... We just switched hosts and now we are receiving XML Datafeed Error Notices. Example:

DataFeed Failed: (22324071) 2012-12-06 13:05:21 Datafeed Returned: http://mydomainname.com/cgi/xmltools/xml-to-email.php responded Couldn't open /nfs/c09/h04/mnt/139161/domains/mydomainname.com/html/php_log/php_log.txt for writing!http://mydomainname.com/cgi/cm/fc-campaignmonitor.php responded foxy

I am trying to do a "test xml write to file" so I changed the "/nfs/c09/h04/mnt/139161/domains/mydomainname.com[etc...]" in the 'test.xmldatafeed.php' file to "http://mydomainname.com/php_log/php_log.txt"; which now exists on the server. The test result:

"Couldn't open http://mydomainname.com/php_log/php_log.txt for writing!"

I do see the mention of the Campaign Monitor php file in the error - while this is beyond me, I tried to use the text file in that directory:

http://mydomainname.com/cgi/cm/test.xmldatafeed.php and got the result, "foxy" - which I assume is a good thing?

Is there some basic setting that I need to change either in FoxyCart Admin and/or in the cgi directory files? (I figured everything would keep working since we are using the same domain name, just a different host). If anyone has switched hosts and gone through this process please let me know. Assume I know nothing.

Thanks, and sorry for my complete ignorance :) !!
Comments
  • fc_adamfc_adam FoxyCart Team
    @cindyg,

    To be honest, it's probably best you work with a developer who will be able to access your files, see your exact setup and help you out.

    The error of not being able to open the file generally points to the fact that either your script can't access the file or doesn't have the permissions to do so. You'll first need to work out what the exact issue is, and what you'll need to change to get the two scripts working together.

    I'll whisper you our list of recommended developers that would be able to help you out to get your datafeed running again.
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