Hi folks. I expect the answer to this is no, but just in case...you know how you can have a copy of a customer's email receipt sent to the store as well? Is there any way to either:
A) Have the From for the copy the store receives appear as the customer's name, or...
Put a placeholder in the Subject line that includes the customer's name?
Here's the issue I'm trying to solve. Because my client's orders sometimes take longer to fill than customers expect, he gets at least a half dozen emails a month inquiring into the state of an order. While we do include the order # in the Subject line of email receipts, the customers rarely refer to them in their emails. So it becomes a laborious process of sifting through receipt emails trying to find the one that belongs to the customer to remind ourselves what he ordered and when. Using receipt emails as the basis for filling orders is rinky-dink I know (don't even get me started) but it's the way the client insists on doing things.