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URGENT: subscriptions did not run

jlivingstonjlivingston Member
in Help edited January 2014

My client’s subscriptions did not run this morning. They typically would run about 1.25 hours ago, but nothing has come through. I'll whisper the domain.
  • fc_joshfc_josh FoxyCart Team
    Hey jlivingston,
    Sorry for the issues your client is running into. We are looking into what might be the cause. Someone will be in touch soon.

  • fc_adamfc_adam FoxyCart Team

    There was indeed an issue with the subscriptions that ran overnight - while some ran successfully, a large portion failed to run as they were meant to. We have since run the remainder and so all subscriptions should now have successfully processed.

    We've very sorry for any inconvenience there. Some changes we made after a small outage yesterday had an adverse effect on our subscription processor - but we've corrected those changes to prevent that moving forward.
  • Thanks guys.
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