In one of the store we have configured to use "Live servers" and configured to use payment gateway (or "bank card payment method") as Paypal Payflow Pro .
In checkout page once after entering real credit card number and after clicking "confirm your order" I am seeing below error on top of page
"Account configuration issue. Please verify your login credentials."
After googling for this error, I understand that issue is with Paypal Payflow pro setup error
and we contacted paypal tech support to resolve this error.
Then after going through logs paypal sent us below mail and from that I also got doubt is there any misconfiguration from foxycart side to send the Live Transaction to pilot-payflowpro.paypal.com instead of payflowpro.paypal.com
Can you please check this from your side also ?
Mail received from PayPal Merchant Technical Support:
Thank you for contacting PayPal Merchant Technical Support.
After checking the logs on our end, it seems like the transactions are failing with result code 1 : User Authentication Failed Error.
User authentication failed. Error is caused by one or more of the following:
- Invalid Processor information entered
- "Allowed IP Address" security feature implemented. The transaction is coming from an unknown IP address. For more information, refer to Allowed IP Addresses.
- You are using a test (not active) account to submit a transaction to the live PayPal servers. Change the URL from pilot-payflowpro.paypal.com to payflowpro.paypal.com.
However, I've noticed that the Processor Status on your account is set to 'Test' mode. You should have the mode to be changed to Live and then test more transactions. You'll have to contact our Payflow support team to change this setting on your account. For better assistance concerning Payflow Services, I have provided information below for you to contact Payflow Customer Support.