Intuit Quickbooks Connection Ticket Woes

Hey guys,

How painful is Intuit for everyone? Yeah, pretty terrible...

I finally got a connection ticket for a client. I'll whisper the store in a moment. It took about a week to get that far.

Now that we have the connection ticket in place, we're getting an error at checkout no matter what we do: "Error: Your payment was declined for the following reason: Authorization Error". Any idea what we need to look for to fix this? I don't have (nor do I want) any experience with the Intuit software side of this (if I can help it!).

Thanks!

-Jacob

Comments
  • brettbrett FoxyCart Team
    Switch to what we offer? :)
    http://www.foxycart.com/features/feature/payment-methods/payment-gateways

    Without having had a chance to look at your store's logs yet, is that authorization error the same as you were getting prior to having the connection ticket? (Or if you change one character in the connection ticket to make it invalid, does the error change?) That response from them isn't very descriptive so I'm sure if they're complaining about our authorization into their system using the connection ticket, or if it's an error wrt authorizing the card itself.
  • Thanks @brett. Didn't get the notification that you responded.

    You mean like "Intuit Merchant Service for QuickBooks"?
    image That's the one you wish you didn't support, right? ;)

    -Jacob
  • Hey @brett,

    When I change the connection ticket, I get an error that says the connection ticket (Application Agent) wasn't found.

    Does that help?

    Thanks,
    Jacob
  • I know you guys despise Intuit as much as me. Any chance you could take a look for me today? Intuit won't help. They clearly state that support is up to the 3rd parties. Boo!
  • brettbrett FoxyCart Team
    @jacobdubail, you've kind of nailed why none of us have responded. Everybody on our end keeps hoping somebody else will take it.

    So… we recently had another user that had tons of difficulty getting things going, but we redid the docs to try to sort it out, and they were able to re-attempt it (for the 3rd or 4th time), and they finally had success. Unfortunately, they didn't know what they did differently, but it did work.

    So… https://wiki.foxycart.com/gateways/quickbooks
    Could you try again?

    To my earlier comment though, I was talking about "why not use one of the plans at http://www.foxycart.com/features/feature/payment-methods/payment-gateways". If that's an option, let us know.
  • YAY! It worked!

    I made the mistake of creating our own app and connection ticket. Didn't realize I had to authorize access and obtain a connection ticket to your app. Makes no sense why it works that way, but oh well...

    Thanks for your help!
  • fc_adamfc_adam FoxyCart Team
    @jacobdubail,

    Awesome - glad that worked!
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