I have an order that is failing the datafeed. I am trying to understand wht it's doing. It's a subscription with a past due amount. The order says something like:
Product total: 49.40
Past due amount: 44.46
Future Subscriptions: -$49.40
Shipping & Handling: $0.00
Future Subscriptions Shipping & Handling: $0.00
Order Total: $44.46
What is happening here? I guess some previous order did not go through before? Then why is it not the same amount as this month? and why is the total for the amount past due and not for the product total?
My support staff says they tried to refeed the order and claims it redirected them to a page to enter a valid zip (it appears that the transaction failed for that reason somewhere - unclear - the error log must have 5-6 entries for this person) and it then reprocessed the order. I am not sure what they say or what happened.
Can someone give me details please