Compatibility issue with themify builder plugin Version 1.3.2

tceod08

I added the foxycart plugin to a website that is using Genesis/dynamic with the themify builder plugin. When I do this the home page turned completely white with nothing visible. We have everything else updated and are using wordpress 4.1

Anything that could be done to fix this problem would be appreciated.

Thanks

Tim

fc_adam

@tceod08,

A few things to help debug your issue:

* Which plugin are you using? FoxyShop or FoxyPress? We didn't develop those plugins - but their respective developers will be able to help debug.
* Is there a URL that you could link to for your site - just in case that might be useful for debugging
* Do you see any errors in your websites error log?

tceod08

We are using FoxyShop, and have opened a support ticket with them. There are no errors in the website error logs.

sparkweb

@tceod08, I responded via email, but in case anyone else has a similar issue, the first step toward fixing an issue like this is to enable WP_DEBUG to see what the actual error is. (I suspect there's some deep incompatibility between FoxyShop and the Themify Builder plugin.)