weight issue

We're doing a store for a diesel engine company http://swampsdiesel.wpengine.com/ The problem is that some of the engines are too heavy for UPS to pick up so when the user goes to checkout, we get this error message: "FedEx Error: Authentication Failed Error: This store has not been setup correctly to calculate shipping to this location with this weight. We apologize for the inconvenience. The store owner has been notified of this error."
Any suggestions?
  • fc_adamfc_adam FoxyCart Team

    Unfortunately we don't currently have any live rates integrations for really heavy items. The best approach you can take right now is to make use of a snippet to allow the shipping rates to still be calculated in the case of an overweight product and then alter the rates to get as close as you can to what the rate should be. You can see that snippet here: https://wiki.foxycart.com/v/2.0/snippets/breaking_large_shipments_into_multiple

    Another option (but not always possible) is to make use of flat rate shipping for those overweight products. That only really works if you can charge a standard shipping cost for a given item across the country.
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