I'm having a problem where the shipping costs that are being calculated through the live shipping rates are not the same as the ones that are actually being billed to the customer. They are a few dollars lower, so my client ends up always eating the cost difference. The amount is always different (not the same value).
We're using the UPS live rates with customer packaging and suggested retail rates, with only the "ground" option selected.
I've tried setting different settings but it's always the same.
I think it's a bug, but if I'm missing something then please move this to the help forum.
Anyway, I really need a solution for this, the client is not happy.