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3DSecure and the Transactions API

Hey Crazy Kids,

I'm just starting out with the awesome FoxyCart and had a quick question....since we're in the UK and selling high value items, we need 3Dsecure. Will the 3Dsecure response be recorded in the transactions API? Or is it the case if the 3Dsecure authenticatoin fails then the whole transaction fails so nothing is recorded?

Thanks in advance!
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Comments
  • fc_adamfc_adam FoxyCart Team
    @JoeBloggs,

    Good question - the latter is true. The customer will need to successfully pass 3D Secure to complete the transaction.
  • Thanks @fc_adam

    If the transaction fails at any point during the checkout process, is this included in the transactions API?

    If a payment fails, we still need to know about it so we can contact the customer and make a manual payment.

    Thanks,

    Chris
  • fc_adamfc_adam FoxyCart Team
    @JoeBloggs,

    Successful transactions are only saved against the store - if a payment fails for a normal transaction, an error will be displayed to the customer and also logged in your store's error log - but no transaction will be created.

    If you're using subscriptions - a failed subscription renewal will result in a past due amount for a subscription. Those are tracked and you will be alerted in the subscription datafeed to that fact (http://wiki.foxycart.com/static/redirect/subscription_datafeed)
  • JoeBloggsJoeBloggs Member
    edited May 2015
    @fc_adam could you help me with our use case?

    If a customer abandons the checkout or if the payment fails or is declined we need to know the products they were trying to order. Is there a way of pulling this information from somewhere?

    Thanks!
  • fc_adamfc_adam FoxyCart Team
    @JoeBloggs,

    There are a few services which can connect with FoxyCart for tracking cart abandonments - you can see those here: http://www.foxycart.com/features/integrations#analytics
  • OK thanks... @fc_adam - do you think we can create some javascript which sends the users cart info to our own api if the card is declined?

    Something along the lines of:

    FC.client.on("cart-error", function (params) {
    // send product info to our api via post ajax call
    });
  • fc_adamfc_adam FoxyCart Team
    @JoeBloggs,

    You could certainly develop your own cart abandonment set up. Two things to keep in mind - you'll need to secure your side with an SSL certificate to keep everything secure and allow communication from the checkout to your server. You'll also want to ensure that no sensitive information such as payment details are communicated. If you're just getting the cart contents and their contact details, that should be fine.

    We don't have a specific event for cart errors though - but you should be able to detect that on page load if an error event happened. Worth noting as well - after an error some people may still complete the order, so you'll need to track that as well - either from the receipt or using the webhooks.
  • Good points, thanks @fc_adam
    I'll leave you alone now :)
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