We're trying to help a client with a workflow problem and I'd love to hear how others have dealt with this.
The scenario is:
1. Customer places an order on the site.
2a. Customer calls and says "can you provide this special shipping option for me"?
2b. Or there's an availability issue with one of the products.
3. Store owner needs to modify the order. They can do this through their gateway, to modify the account, but this doesn't update the order in FoxyCart or generate a new receipt for the user.
What they'd like to do is be able to modify the order in FoxyCart and resubmit it so a new receipt email would be generate, and a revised charge would be processed.