Foxy Forum Status

We're no longer responding to questions via our forum, but we will keep it up for historical reasons. If you can't find the answer you're looking for, please visit our knowledge base or contact us. If there's enough interest in the future, we may bring the forum back.

Is there a way to NOT charge past due amounts for subscriptions in 0.7 and up?

ChuckTrukkChuckTrukk Member
in Bugs & Feature Requests edited February 2012
My client has some angry customers. And so the client is angry. And getting charge-backs pretty frequently now.

Imagine a $25 subscription that's charged $100 or more one month (because they updated their card #).

Is there anyway to stop this?
Comments
  • lancelance Member, Community Support Member
    Ideally, you would setup an integration with the Subscription Datafeed and the API that would set subscriptions to expire when a payment can't be processed if you do not expect to collect those past-due amounts in the future. If you don't already have such an integration, you can still make calls the the API and use the subscription_modify method to terminate the subscription and reset the past-due amount. The use of the API is advanced, so please post again if you have any questions.
  • brettbrett FoxyCart Team
    Right now, there's no setting to change this, and while this doesn't come up every day, it is a major issue when it impacts a store that doesn't want it.

    So, for the future we'll look at making this optional, but for _right now_ I'd definitely agree with Lance. You could even just do a daily cron job to pull subs that have past due amounts > 0, then loop through and zero them out.
  • An option in 7.3 would be really nice. Cut out the overhead of having to customize this.
    - it would be great to leave the unpaid (so it can be seen), but not auto-charge it.

    thanks for the info guys.
  • lukeluke FoxyCart Team
    Thanks Chuck. We'll explore adding this to our next minor release.
Sign In or Register to comment.