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Foxy Shop/Foxy Cart Issue

I need someone with foxyshop expertise to help troubleshoot custom order for products page on a Foxy Shop installation. I am having trouble sorting the products. I have set the order that I want in the sort order page. I have set the order to be "Custom Order" in the settings page. but the order is not being acknowledged on the front end. I am willing to pay a developer to help -- is anyone available?
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