Hi there,
This is an old thread but I'm having trouble searching the forum (get a zillion unrelated results) so am resurrecting it.
I'm trying to update a customer email - they made a typo in their email while signing up for a subscription. Is t…
Thanks Adam - good to know.
Maybe you can clarify that in the documentation. Also, I learned that the Region name has to match the address codes. So a tax rate for "Newfoundland" doesn't work but one for "Newfoundland and Labrador" does.
Is it possible to set things up so that subscriptions can be paid either with a purchase order or credit card? I have both options set up in my checkout but if a customer chooses the PO option, their next order won't process because the system expec…
Thanks Roman & Adam!
That is helpful. For now, it's easy to adjust new subscriptions manually for future orders to transact on the same day of the week. But it means the info sent in the initial order's email about their next order date is inco…
Is this still the case or has something changed in the past 2 years? We've just set up a gift option which is essentially a prepaid subscription. Now we need to track what's been paid for and when to send it. What's the simplest way of handling it? …
Thanks Adam & Roman!
I had another subscription try and process to the wrong shipping address today - again, it showed the shipping address pulled from a one-time gift sent by the customer about a year ago. The order didn't go through (card dec…
Thanks for explaining. Just to make sure I get it, I need to add the ShipTo option to EVERY PRODUCT that could be gifted or sent to a different address. Correct? There is no way of making it a universal option for all products?
I've had a couple customers experience the same and am glad there's a quick fix now and a permanent fix underway.
Is this an issue just in Safari and on Macs?
I had a customer complain this week about having an issue with trying to checkout on W…
Thanks @fc_adam ! Helpful, as always.
Mostly, our subscriptions renew with each shipment - every 2, 3 or 4 weeks - and are ongoing so there are no end dates.
These questions come up because we are setting up gift subscriptions where the buyer e…
Thanks Adam! Treating gift purchases as normal subscriptions doesn't really work without the prepaying part. Though it could be set up as $0 transactions for the rest of the shipments.
I was thinking about this and wondered if it could be approach…
It's something I see in Order Desk for products so maybe it's an Order Desk thing and not a Foxy thing. Items in an order have a Delivery Type field with options for
- Ship
- No Ship
- Download
- Future
Thanks for the clarification, @fc_adam.
That's what I thought and it is different than how it worked in v1.1. Now, either every product needs to have a multiship option and an extra step is added during the product selection process, or it's a pai…
Thanks Adam!
Almost everything in Canada is subject to 5% GST, the federal Goods & Services Tax with some provinces also having a provincial sales tax or Harmonized Sales Tax (HST). GST is applicable for shipping and handling and postage.
The…
Hi Adam and team,
Is this still an issue? One of my customers has been unable to order from my website using a Windows 10 laptop and the Edge browser. The same issue has happened a couple weeks ago and again this week.
He said he picked the coff…
Thanks Adam - I'll ask him what version and see if he can replicate it and save some screenshots. He said that he usually uses Chrome but has had some issues with it recently so has switched back to Edge.
I'm happy if you can't replicate it and ar…
Hi there! Now that use of a coupon can be restricted on a per customer basis, it should be easy to set up a discount on their first order of a subscription. What if a customer has subscriptions to multiple products? Would we set up a different code …
I have another question about this - if a customer has 1 subscription and they want to add a 2nd subscription - sent to a different address - how can this be set up?
For example, they get something sent to themselves every 3 weeks and something se…
Thanks Adam! I'm a bit embarrassed. You are correct, I could make the changes in the FoxyCart administration and have figured it out now.
I use Order Desk (its user interface is much friendlier) for order management so that's where I was trying to…
Hi there,
I'm also interested in this. I'm surprised nobody has integrated the Foxycart data with MailChimp. It used to work but I guess MailChimp changed their API and now no ecommerce data gets passed over.
Any idea what would be involved in ge…
Just an FYI - this happened to me today where I was using 2 x $25 coupon codes to give a customer a free product worth $42. In the checkout, it showed a balance of -$8 and I was worried that they would get a credit charge to their Amex for $8 but it…
Thanks Adam!
It sounds like it could be not too complicated to set up - at least for the developer I'm working with. ;-)
The other option I'm looking at is signing up with Referral Candy. According to Foxy.io, it is supposed to integrate with Fox…
thanks @brett ! When did this get rolled out? Looks like it's time for me to update the shipping options. I'll figure out exactly what I want to do for shipping and get this set up.
